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Mystery Shopping End of the Month Blues August 22, 2009

Posted by Ann Michaels & Associates in Uncategorized.
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As another month is wrapping up, I am anticipating the end of the month scramble to get all of our shops completed.  If you’ve been a mystery shopper for any length of time, I’m sure you’ve seen the emails increase during the last week or so of the month, and each email becomes more and more desperate. Why is this?

It’s a combination of things, creating the “perfect storm” for schedulers and editors everywhere. There are some locations that are difficult to fill, plus cancelations and “bailers”, that make the end of the month unpleasant. It also seems that this is the time we find shoppers that apply for a shop, only to cancel at the last minute.

We know things come up, and things happen that are out of our control. That we understand.  What we can’t understand is when people accept shops at the end of the month and cancel for no other reason than “I changed my mind and don’t want to do this anymore.” This statement can bring a scheduler to tears.

How can shoppers help? First, if there is any possible way you can take a shop that may be less than desireable, especially when it’s the  end of the month and you’ve seen a hundred emails about it, you would be a hero in any scheduler’s eyes. On that same note, though, please don’t apply unless you are absolutely sure you can do it before the month’s end.

Another way you can help is to realize that we are simply trying to get our work done – if you are receiving multiple emails from a company, please don’t reply with an angry response.  Schedulers are trying to find the balance between getting shops filled and not irritating shoppers. Mystery shoppers are our lifeline, and we certainly don’t want you to stop working with us!

We realize that the end of the month creates more emails in your inbox, and we truly do not want to upset shoppers in any way. So, if you see some desperate emails coming through, please try to be patient, and if you can, help out.

Here’s to hoping for a great end of the month! Until next time…happy shopping!

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