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Scam Alert: Customer Service Analyst February 21, 2010

Posted by Ann Michaels & Associates in Uncategorized.

Here is a quick post to warn shoppers about a fradulent email being sent to people from corporate at ishopforyou. This email appears to be from Ann Michaels & Associates; however, this is not something we have sent out, nor is it an email from our company. Thank you to Phil O for bringing this to our attention!

The email received is as follows from James Seldon:

Position Summary

If you receive this email, please contact Marianne Hynd at mhynd@Ishopforyou.com. Do not open the attachment that may or may not come with the email. If you see this posted on a website, please include that information as well.
Thank you for your help with this!

Until next time….happy shopping!

Under close supervision of the Supervisor, Customer Service, coordinates all activities required to service accounts in all aspects of the business.
Primary Duties and Responsibilities

The primary responsibility is to take note of services from customers wishing to place orders . Additional responsibilities may include secret shopping, outbound calling, account maintenance, the preparation of bids and quotes, and other related duties as assigned.

Returning Items Purchased on a Mystery Shop February 20, 2010

Posted by Ann Michaels & Associates in Uncategorized.
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Outside of purchase and return shops, many shoppers wonder if it is okay to return the merchandise purchased as part of a shop. In some cases, you are not reimbursed for the purchase, and the mystery shopping company will give you a guide on what you may or may not do with the merchandise.

However, when you are being reimbursed for your purchase, and then return it, you are getting double the reimbursement. While this may seem harmless and a way to increase your income, clients see it differently.

Clients pay mystery shopping companies the amount that shoppers are reimbursed, and in turn, mystery shopping companies pay shoppers for that reimbursement, as long as it falls within the maximum allowance. If shoppers start returning these items, the client WILL start to notice. This only hurts the industry, as companies start believing that the money they are paying for services is not being used ethically, and may be turned off from mystery shopping.

If you are doing shops where purchases are required and you have no need for the items they carry, here are some options for you:

1. Gifts – think of others you may need gifts for in the future. Not only will you be ahead of the game by buying early, but you will be able to get reimbursed for at least a portion, if not all, of the gift.

2. Donate – especially with the current economy, non-profit organizations are always looking for donations to help others.  Depending on what type of store you are shopping, you may be able to donate these items and help others.

There are other options as well, such as selling the items on Ebay, giving them to friends or neighbors, or swapping with others through Freecycle, for example. If there is truly nothing you can do with the items a store carries, it might be in your best interest not to take the shop.

It’s not a good idea to get in the habit of returning reimbursed items. As I mentioned, clients will start to take notice, and there have been shoppers deactivated for doing this. Clients need a sense of security that their programs are being run efficiently and accurately, and they are not being taken advantage of in any way.  We all need to work together to make this industry as successful as possible!

Until next time…happy shopping!

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