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End of Life – Would you Do Shops in the Deathcare Industry? July 22, 2011

Posted by Ann Michaels & Associates in Uncategorized.
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Years ago, mystery shopping was traditionally tied to retail and restaurants, but has expanded to almost every industry imaginable, and the deathcare¬†industry is no different. We’ve seen shops ranging from calling the Social Security Administration to inquire about benefits for a parent or family member that is dying, to funeral home shops. I recently came across this article that describes a mystery shopping project geared toward evaluating will-writing services. This article discusses the findings of the project, namely that they uncovered one of every five wills written by unregulated will-writing companies was not prepared correctly.

As important as this industry is to evaluate to ensure appropriate procedures are in place, especially in such an emotionally driven situation, it leads me to wonder how willing shoppers are to conduct shops in this industry. It’s a morbid topic for sure, and discussing the imminent demise of a loved one is not someone’s first choice. I’d be curious to see which of our readers have conducted similar shops, and what people think in general terms about shopping the deathcare industry.

Until next time…happy shopping!

Quick Sassie Tip: Update Your Profile to Get More Phone Shops June 21, 2010

Posted by Ann Michaels & Associates in Uncategorized.
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Here’s a quick tip for those who use Sassie….you may want to check your profile to make sure it allows you the chance to be notified of all phone shops. When shoppers ask me about phone work, I always tell them to make sure that they update their profile with us at the bottom where it asks what area codes you can shop in.

You are allowed five area codes on your profile – if they’re not all filled, be sure to include either 800, 888, or 866 in your list. This way, when phone shops using a toll-free number are posted, you will notified of these as well.

Just a quick tip to increase your workload when possible!

Until next time..happy shopping!

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